Dear Friends and Family:
It comes with a heavy heart that we are making some changes as a result of the concerns and continued spread of COVID-19. While some may not acknowledge the seriousness of this disease, we do, and it is here—so to ensure the safety and health of our clients, their pets and our staff we will be temporarily restricting our practice to emergency/urgent care cases and sick pets only.
All preventative health care, in-clinic exams and treatments, including annual vaccinations, annual testing, spays/neuters, and non-emergency dental procedures will be postponed until a later date. The only exception will be puppy and kitten vaccines. We are still available for medications, food and monthly preventatives, and are asking that you call in advance and be able to make payment via phone by credit or debit card.
We want to reassure you that we are still here for you by telephone for questions and concerns.
If the office is closed, please leave us a message to get back to you. While we waited as long as we could to make these adjustments in service, they are now urgently advised by Governor Ivy, the American Veterinary Medical Association, and Alabama State Board of Veterinary Medicine.
We will be contacting clients who currently have appointments to reschedule, and may need to make changes to our usual working hours. We’ll do our best to keep you informed of those changes via Facebook and on the door of the hospital, and we are asking that you PLEASE contact our office prior to coming in to confirm that we will be able to see you and your pet.
In the interest of health and safety we are also reducing the number of clients that we see per day and limiting client access to the hospital. When you arrive, please call our office to notify us that you are here and we will be out to get your pet or to deliver your pet’s medications and/or food.
We are sorry for the inconvenience this is causing but we want to be proactive in decreasing the spread of the virus to our clients, staff, and families. Our goal is to continue to provide the best, most compassionate care for our patients and clients, and this is the best way we know to accomplish this right now.
In the meantime, we are encouraging everyone to please stay home if you can and sending our thanks for your patience and understanding.
The Bell Veterinary Hospital Team